Support
How can we help?
Most connection problems are fixed by the brand setup guides or the troubleshooting checklist. When a connection fails, Remofy also shows step-by-step help for your TV brand. If you're still stuck, email us — a human reads every message.
Connection checklist
Almost every "TV not found" case is on this list. Walk it top to bottom — the first item solves the large majority of problems.
- 1Same Wi-Fi — and the right bandPhone and TV must be on the same network. Many TVs only join 2.4GHz, so put your phone on the same router and, ideally, the same band. Guest networks and "client isolation" block device-to-device traffic — use your main home network.
- 2Accept the on-screen promptThe first connection is a one-time approval on the TV. Samsung shows an Allow prompt; LG shows an 8-digit code; Android TV, Google TV, Sony and Philips Android TV models show a 6-character code that can include the letters A-F; Vizio and Fire TV show a 4-digit code; Philips Saphi, Titan OS and Panasonic VIERA show no code on older models and a 4-digit PIN on newer ones. A Fire TV that doesn't offer the code shows "Allow USB debugging?" instead. Accept or type it once and Remofy remembers the TV.
- 3Wake the TV, drop the VPNA TV in deep standby won't answer, so turn it on first. Then disable any VPN on the phone — a VPN can route your phone off the local network so it can no longer see the TV.
- 4Check the TV's mobile-control settingSome TVs hide a switch that allows network control. Roku: Settings → System → Advanced system settings → "Control by mobile apps" set to Enabled. LG: Settings → All settings → Network → LG Connect Apps on. Fire TV: recent models need no switch, but if yours doesn't offer the on-screen code, turn on Settings → My Fire TV → Developer options → ADB debugging. Android TV and Google TV: update "Android TV Remote Service" in the TV's Play Store (TCL TVs also need Screenless service on). If the switch is off, no app can connect. Turn it on, then scan again.
Support FAQ
Honest answers to the things people ask when a TV won't connect.
Why can't Remofy find my TV?
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In almost every case the phone and the TV are on different networks. Put both on the exact same Wi-Fi — same router, same band where possible. Many TVs only join 2.4GHz, so if your phone is on the 5GHz band of the same router the TV can still be invisible to it. Guest networks and "AP/client isolation" also block discovery: switch your phone to the main network. Finally, make sure the TV is actually awake — a TV in deep standby won't answer — and turn off any VPN on the phone, which can route it off the local network. If the TV still isn't listed, you can connect by typing its IP address, which you'll find in the TV's network settings.
Does Remofy work on a guest or public Wi-Fi network?
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No. Guest networks and many hotel/office routers isolate devices from each other for security, so your phone and TV can't talk. Remofy needs both devices on the same private home network. If you're on a network you don't control, this usually can't be worked around.
My router might be blocking discovery — what can I check?
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Remote apps find TVs using multicast traffic (mDNS and SSDP). Some routers and mesh systems filter it — look for "IGMP snooping", "AP/client isolation" or a guest-network setting and switch isolation off. Also make sure the TV's own network-control setting is enabled (for example, Roku's "Control by mobile apps"). Once the local path between phone and TV is clear, scan again and the TV appears.
Which TVs ask for a code or PIN, and where do I find it?
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LG (webOS) shows an 8-digit code the first time you connect; type it into Remofy within about a minute. Android TV and Google TV (including Sony BRAVIA, TCL and Philips Android TV models) show a 6-character code that can include the letters A-F and expires quickly. Vizio SmartCast shows a 4-digit code, and older Hisense VIDAA models may too. Philips Saphi and Titan OS: older models need no code, and newer ones show a 4-digit PIN; type it into Remofy within about 30 seconds. Panasonic VIERA: older models need no code, and newer models show a 4-digit PIN. Samsung shows an Allow prompt with no code; choose Allow within about 2 minutes. Fire TV shows a 4-digit code; type it into Remofy. If your Fire TV doesn't offer the code, Remofy switches to ADB debugging and walks you through it, and the TV shows "Allow USB debugging?" instead: tick "Always allow from this computer" and choose OK. Roku needs no code at all. Whatever appears on the TV, type or accept it once — the TV is then remembered.
How do I type on my TV from my phone?
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Open a search box on the TV first. Then tap the keyboard button on Remofy's Remote screen to open the Type on TV panel, and type. Typing works on Android TV, Google TV, LG, Roku and Philips TVs. On LG, some TV apps, like YouTube, use their own keyboard and can't receive typing from your phone.
Remofy was working but suddenly can't reconnect — what changed?
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Usually the TV's IP address changed after a reboot, or the stored pairing was cleared on the TV side. Reconnect from the device list and accept the on-screen prompt or re-enter the code; Remofy overwrites the stale credentials. Reserving a fixed IP for the TV in your router prevents the IP from drifting.
Does Remofy need infrared (IR) or any extra hardware?
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No. Remofy controls smart TVs over your home Wi-Fi/LAN using each brand's network protocol. There's no IR blaster and nothing to plug in. It only works with network-connected smart TVs — not old IR-only sets.